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IQOS ILUMA i ONE - FAQs

IQOS ILUMA i ONE™ is our latest innovation in heating devices that offers a range of advanced features for a seamless and more flexible experience than before.

IQOS ILUMA i ONE™ is all-in-one pocket-sized solution to use on the go, and it offers:

  • Consistent experience with 20 consecutive sessions without recharge
  • You may get 4 extra puffs with FlexPuff feature (FlexPuff activation and number of puffs depend on individual usage patterns, thus extra puffs might not apply to all adult consumers and/or experiences. FlexPuff does not activate when pause is used.)
  • AutoStart/AutoStop feature

IQOS ILUMA i ONE™ are designed to be used only with TEREA™ sticks.
Available in 5 colours: Breeze Blue, Leaf Green, Digital Violet, Vivid Terracotta, Midnight Black.
IQOS ILUMA i ONE™ is not risk free and provides nicotine which is addictive.
For more details, please refer to Important Information section at iqos.com.

The serial number of the device represents a fourteen-character code. The serial number is placed on the back of the device.

  1. Turn on the device - press and hold pocket charger button for 4 seconds, then release; pocket charger status lights and holder status lights will turn ON slowly.
  2. Slide the cap to open.
  3. Insert TEREA™ stick to the dotted line on filter until the device vibrates and lights.
  4. Preheating starts automatically (AutoStart), or, by pressing the button for 1 second (app. 20 sec).
  5. 2nd vibration and status light stays fixed - you can start using.
  6. During the use, status light will indicate remaining time.
  7. To signal the last 30 sec or last 2 puffs, the device will vibrate once with one light pulsing white.
  8. Remove TEREA™ stick.
  9. Slide the cap back to close.

IQOS ILUMA i ONE™ is equipped with AutoStart/AutoStop feature.

The experience will stop automatically if the TEREA™ stick is moved or removed from the device.

Before the first use, fully charge the pocket charger with a compatible AC Power Adaptor (5V, 2A, USB-C output) and USB-C charging cable from an electrical outlet.

A full charge takes approx. 90 min (1h 30 min)

IQOS ILUMA i ONE™ does not require a full charge to work, however we recommend to fully charge it before the first use.

To check the charge level of the pocket charger, short press the pocket charger button. Status lights will turn ON to indicate battery level:

  • 4 LEDs = more than 75% charged
  • 1 LED = less than 25%.
  • 1 LED orange triple blink = battery depleted. Need to charge.

To reset IQOS ILUMA i ONE™, press the Button for 7 seconds, then release.
All status lights will turn OFF, blink twice, and turn on.

Lights Blink Yellow - Battery depleted, need to charge.

Lights Blink White Twice – device is outside operating temperature range (0°C–40°C).

Lights Blink Red – reset the device. If red light blinking persists -> please, contact us or visit the nearest authorized retailer for assistance.