The duration of this voluntary warranty is 1 year from the date of purchase of IQOS ILUMA i™ device (pocket charger and holder) in your country.
Such warranty extends to repair or replacement of the holder and/or charger of IQOS ILUMA i™ branded products which are defective in terms of material or workmanship when used in accordance with the associated IQOS™ User Guide and which are subject to a valid voluntary warranty claim.
The voluntary warranty does not cover electronic accessories, power adaptor, charging cable.
If repair is not possible, replacement will be provided with a product or respective component of equivalent functionality. To the extent permitted by local law, the replacement colour and/or model are subject to such colour and/or model availability. The provisions of this warranty are only valid in the country of purchase.
The voluntary warranty is provided in addition and without prejudice to all rights and remedies provided by consumer protection laws in the country of purchase.
For more details, please refer to the voluntary warranty in your IQOS ILUMA i™ kit.
Products with expired warranty are excluded from the warranty service.
A 2-year extended warranty is available when you register your device within 30 days of purchase
(with proof of purchase). Includes accidental damage protection for IQOS ILIMA i PRIME.
- Exclusions: Accessories (e.g., power adaptors, wraps, etc.) are not covered.
- Registration options: Website, Customer Service Center, or retail stores.
Yes, they are. We offer the 1-year voluntary warranty on the device from the date of purchase and in the country of the purchase.
If your device needs to be replaced, it will be replaced by exactly same model.