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IQOS ILUMA i
Support

A Breeze Blue IQOS ILUMA i device on a ledge.

A Leaf Green IQOS ILUMA i device on a wooden table.

First steps to start with your IQOS ILUMA i

Learning to use IQOS ILUMA i is easy. Learn how to use and charge your IQOS ILUMA i, and find quick tips.

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Self-diagnose your IQOS ILUMA i

Sometimes a quick reset is all it takes. Let us help you troubleshoot your IQOS ILUMA i device.

A close-up shot of a Leaf Green IQOS ILUMA i device.

Rapid replacement for IQOS ILUMA i

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive.

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International assistance for IQOS ILUMA i

Get support on holiday or a business trip. We're just a call away.

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Firmware upgrade for IQOS ILUMA i

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.