Learning to use IQOS ILUMA i PRIME is easy. Learn how to use and charge your IQOS ILUMA i PRIME, and find quick tips.

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Sometimes a quick reset is all it takes. Let us help you troubleshoot your IQOS ILUMA i PRIME device.

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Accidental Damage Coverage for IQOS ILUMA i PRIME

If you accidentally damage your IQOS ILUMA i PRIME, we’ll replace it for free so you can continue enjoying your IQOS.

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive.

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Get support on holiday or a business trip. We're just a call away.

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We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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