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For general inquiries and self-service device troubleshooting for IQOS, visit our Support Page.
Otherwise, our Care Team is happy to assist through Live Chat, email, phone, or social media direct messages

Chat with a live agent

Mon - Fri: 9am to 10pm EST

Email us

info@iqos.ca

Customer Support: 1-800-304-4033

Mon-Fri: 9AM to 5PM EST

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.