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For general inquiries and self-service device troubleshooting for IQOS and VEEV, visit our Support Page.
Otherwise, our Care Team is happy to assist through Live Chat, email, phone, or social media direct messages

Chat with a live agent

Monday - Friday: 10am to 6pm EST

Email us

info@iqos.ca

Customer Support: 1-800-304-4033

Mon-Fri: 10AM to 6PM EST

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.