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IQOS ILUMA
PRIME Support

Un chargeur de poche et un support IQOS ILUMA vert mousse.

An unopened IQOS device box on a table.

First steps to start with your IQOS ILUMA PRIME

Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips.

A charging Jade Green IQOS ILUMA PRIME device on a table.

Self-diagnose your IQOS ILUMA PRIME

Sometimes a quick reset is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.

A Jade Green IQOS ILUMA PRIME device in an open case.

Accidental Damage Coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free so you can continue enjoying your IQOS.

An unopened IQOS device box on a rug.

Rapid replacement for IQOS ILUMA PRIME

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive.

IQOS ILUMA devices.

International assistance for IQOS ILUMA PRIME

Get support on holiday or a business trip. We're just a call away.

A close-up image of an IQOS ILUMA Holder and Charger.

Firmware upgrade for IQOS ILUMA

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.