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IQOS ILUMA PRIME Support

An IQOS ILUMA PRIME device.

Instant troubleshooting

Find step-by-step solutions to any device issue.

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An IQOS ILUMA device on a rock next to an outdoor bag.
A Jade Green IQOS ILUMA PRIME device in an open case.

Accidental Damage Coverage for IQOS ILUMA PRIME

If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free so you can continue enjoying your IQOS.

Got a question?
Find the answer in our FAQs.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.