Loading...

Skip to content

×

What are you looking for?

RETURNING CUSTOMER SIGN IN

Password *

Forgot password?

OR

Do you have a Referral code? Click here to continue

IQOS ILUMA ONE Support

An IQOS ILUMA ONE device.

An unopened IQOS device box on a table.

First steps with your IQOS ILUMA ONE

Learning to use IQOS ILUMA ONE is easy. Learn how to use and charge your IQOS, and find quick tips.

An IQOS ILUMA ONE device.

Self-diagnose your IQOS ILUMA ONE

Sometimes a quick is all it takes. Let us help you troubleshoot your IQOS ILUMA ONE.

AN IQOS ILUMA ONE device in a box.

Accidental Damage Coverage for your IQOS ILUMA ONE

If you accidentally damage your IQOS ILUMA ONE, we’ll replace it for free so you can continue enjoying your IQOS.

An unopened IQOS device box on a rug.

Rapid replacement for your IQOS ILUMA ONE

If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive.

IQOS ILUMA devices.

International assistance for your IQOS ILUMA ONE

Get support on holiday or a business trip. We're just a call away.

A close-up image of an IQOS ILUMA Holder and Charger.

Firmware upgrade for your IQOS ILUMA ONE

We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience update your device to the latest firmware.

Got a question?
Find the answer in our FAQs.

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.