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CONTINUE
Introducing Q-Lab app
Stay connected with IQOS
Designed around you.
Nobody knows you better than yourself. So we designed your IQOS experience to adapt to your needs.
Unique experiences.
You can customize your experience with your Q-Lab app, from manual or automatic heating, alerts, lighting and more.*
*Features depend on the device model.
Care you can count on.
Services and support carefully designed to help you feel supported and confident at every step.
How your device and the Q-Lab app work together
Our apps allow you to stay connected, whichever device you're using.
Android app
Desktop app
Web app (iOS)
Customize your experience
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Lock and unlock device
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Auto-diagnostic tool
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Device diagnostics
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Usage history
Android app
No
Desktop app
No
Web app (iOS)
No
Locate my device (map)
Android app
Yes
Desktop app
No
Web app (iOS)
No
Locate my device (vibrate)
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Battery status
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Tips and tutorials
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
FAQs
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Notifications
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Android app
Desktop app
Web app (iOS)
Customize your experience
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Lock and unlock device
Android app
No
Desktop app
No
Web app (iOS)
No
Auto-diagnostic tool
Android app
No
Desktop app
No
Web app (iOS)
No
Device diagnostics
Android app
No
Desktop app
No
Web app (iOS)
No
Usage history
Android app
No
Desktop app
No
Web app (iOS)
No
Locate my device (map)
Android app
Yes
Desktop app
No
Web app (iOS)
No
Locate my device (vibrate)
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Battery status
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Tips and tutorials
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
FAQs
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
Notifications
Android app
Yes
Desktop app
Yes
Web app (iOS)
Yes
How to connect your device to the Q-Lab app
How do I get started?
Sign up
Register your details in a few easy steps.
Pair your IQOS device
Connect or pair your device and enjoy staying connected to your IQOS.
Download the Q-Lab app
Android app
Download this app to stay connected with IQOS via your Android device.
Desktop app
Receive an email link to download the Q-Lab app onto your Windows or Mac desktop.
Web app (iOS)
This app sits in the browser bar of your web pages, perfect for iOS. Bluetooth connection requires Bluefly Bluetooth browser, downloadable from the app store.
More to discover
with IQOS Services.
Download the Q-Lab app
Android app
Download this app to stay connected with IQOS via your Android device.
Desktop app
Receive an email link to download the Q-Lab app onto your Windows or Mac desktop.
Web app (iOS)
This app sits in the browser bar of your web pages, perfect for iOS. Bluetooth connection requires Bluefly Bluetooth browser, downloadable from the app store.