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For general inquiries or self-service troubleshooting, visit our Support Page. Otherwise, our Care Team is happy to assist through live chat, email, phone, or social media direct messages.

Chat with a Live Agent Mon – Fri: 10AM to 10PM EST Sat: 11AM to 6PM EST
info@iqos.ca
Customer Support: 1-800-304-4033
Product Orders: 647-660-7754 Mon – Fri: 10AM to 8PM EST Sat: 11AM to 6PM EST