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IQOS warranty
Our promise: expert care and a convenient service experience.
IQOS warranty has got you covered.
We design and build IQOS with care. Every IQOS device comes with a 1-year IQOS warranty.1
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What's covered:
Device malfunction: We'll fix factory faults occurring during the warranty period.
Faulty components: We'll replace defective parts or materials.
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What's not covered:
Normal wear and tear, such as scratches and dents, etc.
Accidental damage on your part.
Theft or loss of your IQOS device.
Support for non-genuine parts.
Note: The full list and details of items not covered under IQOS warranty are in the downloadable user documents below.
1 IQOS manufacturer warranty and support programs are in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
Device registration benefits.
Register your device to get:
- Free device replacement for 1 year.
- Enhanced support from IQOS Experts. One call or click away.
Register my device Create account
Terms and conditions apply.
Explore IQOS warranty by device.
Select your IQOS device model to view IQOS warranty terms and conditions and support services available.
FAQs about IQOS warranty
IQOS warranty covers the repair or replacement of your Holder and/or Pocket Charger of IQOS ILUMA products that have a manufacturing defect, assuming the product is used in accordance with the associated User Guide, in addition and without prejudice to all rights and remedies provided by the law. Terms and conditions apply.
The warranty for IQOS devices is valid for one year from the purchase date.
- Damage caused by normal wear and tear.
- Cosmetic damage (such as scratches, dents, broken plastic etc.).
- Damage caused by misuse, power surge, improper handling, liquid contact or fire.
- Malfunction caused by using the device with non-compatible products.
- Damage or malfunction caused by attempts to open, modify and repair, either by a user or by a service provider not accredited by IQOS.
- Damage or malfunction caused by failure to use as described in the associated IQOS User Guide.
More about the manufacturer warranty
More about IQOS Care Plus
IQOS provides you with a voluntary warranty of 1 year. During this period, IQOS will replace or repair your device if the warranty conditions are met.
With the free IQOS Care Plus services, you can gain additional coverage for your device, including a worldwide warranty, for the period of the warranty. You can benefit from these services by registering your IQOS device.
Voluntary manufacturer warranty is valid only in the country of purchase. It’s not applicable in another country. If you are travelling to a country where IQOS is sold, you can use the International Assistance line, if you are a registered customer.
If your device has not yet been registered in another country, you can easily register it as you would register a device purchased in your home country. Once you have uploaded the proof of purchase, you will receive the full warranty. Unfortunately, if your device has already been registered in another country, we cannot provide you with the warranty.
Even products of the highest quality can sometimes stop working, and we know how annoying it is when you can't use your IQOS.
Do you want to make a claim? It's easy and quick, just access our online diagnostic tool to see if there is a warranty claim and if so, we will arrange the replacement of your IQOS device directly. You can also visit our Q-Lab stores or contact our IQOS Experts, we will help troubleshoot any problems with your device.
Simple care tips for optimal device performance
Explore our online resources for easy solutions to common device issues. A simple reset or firmware update may be all that's needed for optimal performance.
Need more support?
Get help with your IQOS order, delivery, or return via any of our self-service channels.