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Care you can count on.
Play videoWe’re by your side as you take the next step on your journey with IQOS.
Create an IQOS account, register your device, unlock your extended care and support.
IQOS
Introduction to HEETS or TEREA variants, guidance and support.
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Discover IQOS in-store
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
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Tobacco flavour range
Explore our curated selection of HEETS or TEREA variants.
Set up TEREA Auto-Delivery
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Get your favourite tobacco flavours automatically delivered.*
Choose flavours and quantities. Enjoy ultimate flexibility.
*Terms and conditions apply.
IQOS experiences are better shared.
With our referral program, when you successfully refer an adult smoker friend to learn about IQOS, you can both be rewarded.*
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
Get support
Get all-round support from the moment you choose IQOS.
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Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
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Troubleshooting*
Online troubleshooting tools to help fix your device.
*Services available upon device registration. Terms and conditions apply.
Got a question?
Find the answer in our FAQs.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
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Store locator
Find us using
our store locator -
Phone
Give us a call at
1-800-304-4033 -
Email
Email us at
info@iqos.ca -
IQOS Expert
Chat with an
IQOS Expert