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We’re by your side as you take the next step on your journey with IQOS.
IQOS
Rentals, introduction to HEETS or TEREA variants, guidance and support.
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Try IQOS
Rent a brand new IQOS device for 15 days and discover the taste of real tobacco heated, not burned.
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Discover IQOS in-store
Our experts are on hand to walk you through the basics and get you started on your IQOS journey.
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Tobacco flavour range
Explore our curated selection of HEETS or TEREA variants.
Set up TEREA Auto-Delivery
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Get your favourite tobacco flavours automatically delivered.*
Choose flavours and quantities. Enjoy ultimate flexibility.
*Terms and conditions apply.
IQOS experiences are better shared.
With our referral program, when you successfully refer an adult smoker friend to learn about IQOS, you can both be rewarded.*
*Adult smokers who would otherwise continue to smoke or use other nicotine products.
Get support
Get all-round support from the moment you choose IQOS.
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Online guidance
How-to videos, step-by-step guidance, tools and techniques to help you get the best from your device.
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Troubleshooting*
Online troubleshooting tools to help fix your device.
*Services available upon device registration. Terms and conditions apply.
Got a question?
Find the answer in our FAQs.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
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Store locator
Find us using
our store locator -
Phone
Give us a call at
1-800-304-4033 -
Email
Email us at
info@iqos.ca -
IQOS Expert
Chat with an
IQOS Expert