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New to IQOS?



IQOS CARE PLUS gives you access to extensive support, services and offers to enhance your IQOS experience. Enrollment is automatic once your register your IQOS device on the My Devices page and applies for the full period of your device warranty.*

*Terms and conditions apply. Click here to review.

IQOS 3 DUO White

Here are the benefits you can enjoy

IQOS Holder and Charger

IQOS Coach

Need help using your IQOS? How about some tips and tricks? Just ask your IQOS Coach – they’re ready to help. Our call center is also available for assistance at

Accidental damage coverage

IQOS CARE PLUS provides you with the comfort that even if you accidentally damage your IQOS you will get a replacement of your device.

Blue IQOS 3 DUO Device and HEET
Gold IQOS 3 Duo with HEET

Rapid Replacement

A fast replacement of your IQOS to ensure you that you can always enjoy IQOS moments.

IQOS International Assistance

Need assistance for your IQOS while travelling?
Call our dedicated helpline for advice and assistance
011 800 2559 2559.

IQOS 3 Duo with Fabric Folio
Velvet Grey IQOS 3 Duo and HEET pack

First to Know

Whether it’s new products, limited editions, or new services, you will now be the first to know about all things IQOS.

Special Offers

Make it Yours!
IQOS CARE PLUS gets you access to exclusive offers for the customization of your IQOS.
Current offer is 10% off non-tobacco accessories.
Click here to explore.