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International assistance
Get support when you're away from home.
With you wherever you go.
Your phone. Your wallet. Your IQOS. There are some things you want to have by your side when you’re away from home. If you’re on holiday or travelling for work , we're only a call away.
You’re never overlooked overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you are eligible for device replacement and you are in a country where IQOS is available, we'll get a replacement to you.*
*Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.
Something we haven't covered?
There are several ways you can reach us.
-
Store locator
Find us using
our store locator -
Phone
Give us a call at
1-800-304-4033 -
Email
Email us at
info@iqos.ca -
IQOS Expert
Chat with an
IQOS Expert