Please note this website is intended for Canada, in order to ensure compliance with local legal requirements we need to redirect you to the country you are located in.
CONTINUE
International assistance
Get support when you're away from home.
Your IQOS, your
way
Travel with confidence, backed by international
assistance. Whether you're on vacation or a business
trip, we’re only a call away.
You’re never overlooked
overseas
If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you're eligible for device replacement and you're in a country where IQOS is available, we'll get a replacement to you.1
1Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.
Available in over 65 countries
Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.
There for you as you travel
Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.