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International assistance

Get support when you're away from home.

IQOS ILUMA PRIME with a TEREA stick inside on a table.
IQOS ILUMA PRIME with a TEREA stick inside.

Your IQOS, your
way

Travel with confidence, backed by international
assistance. Whether you're on vacation or a business
trip, we’re only a call away.

IQOS ILUMA ONE with a TEREA stick inside on a wooden table.

You’re never overlooked
overseas

If your IQOS device breaks or stops working while you're away from home, we're here to help you. If you're eligible for device replacement and you're in a country where IQOS is available, we'll get a replacement to you.1

1Service options, IQOS device and its components availability, response and delivery times may vary according to country. Terms and conditions apply.

IQOS ILUMA  with a TEREA stick inside.

Available in over 65 countries

Europe. The Middle East. Asia. Latin America. Africa. Wherever you may be, International Assistance service covers 65 countries across five continents.

Two IQOS ILUMA ONE devices on top of each other. One of the devices has a TEREA stick inside.

There for you as you travel

Your device might already be registered , but if it’s not, register here to benefit from our international assistance service, when you're away.

Get international assistance

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.