You can only have one HEETS Auto-Delivery plan active at any one time. You are able to include different HEETS flavours in your regular service.

Your monthly HEETS Auto-Delivery plan will start on the date range you specify once you’ve submitted your payment details, accepted the terms and conditions and placed your first order. Payment will be taken as each order is processed, and you’ll receive a confirmation each time, according to your email preferences. You’ll need to show proof of ID to receive your delivery. Delivery date ranges vary by province and are dependent on your delivery address.

Please note:

HEETS Auto-Delivery is only available to IQOS users and adults who would otherwise continue to smoke or use other tobacco or nicotine products.
It is not available for companies, partnerships, associations, or other legal entities.
HEETS Auto-Delivery sends you privileged information only when you have accepted to receive marketing communications.
If you withdraw from receiving marketing communications, you will no longer be sent information on offers and benefits, such as invitations for pre-sales and events.

Giving you ultimate convenience and flexibility, HEETS Auto-Delivery lets you customize your order to suit your taste with the tobacco flavours you want. Minimum order quantity of 1 carton up to a maximum of 5 cartons per month.

Once you’ve chosen your flavours and quantities, you’ll be able to select your preferred delivery dates and the location for delivery. Future deliveries run on a regular schedule that is visible when you log in to view your dashboard. We will email you a confirmation each month as your order is being prepared and then shipped.

You’ll always be able to revise the service anytime, right up until the “cut-off date” each month, which is when we process your order for delivery. The cut-off date will always be visible at the top of your HEETS Auto-Delivery dashboard.

Please note:

One carton of HEETS contains 10 packs, each of which contains 18 HeatSticks.

You can make any changes to your upcoming delivery by logging into your account at any point before the cut-off date each month. This includes revising flavours, quantities (up to the maximum number of cartons), the delivery location and dates.

If you change the items in your order or the delivery address and don’t make any changes afterwards, this will become your new standard order, delivered to you at the same address each month.

If you need to change your delivery date, you have the option to reschedule just your next delivery so that it better suits you. You can do this by bringing the date forward by up to a week or delaying it by up to a week. Any subsequent deliveries will still be delivered according to your regular schedule. You can also choose to revise future delivery dates by selecting a new date range each month.

There is no limit to the number of times you may change your order or delivery details, so long as you make any revisions before the cut-off date each month.

There is no need to make changes if you’re happy with your order and the delivery details you initially set up. You will continue to receive your order and deliveries as scheduled.

You may also skip a delivery or two, up to a maximum of 90 days between deliveries. Once your designated deliveries have been skipped, your service will automatically resume as planned.

Please note:

If a delivery is already in the process of being shipped, it will still be delivered on schedule, and you will be billed as usual.

You are free to opt out of the HEETS Auto-Delivery program at any time, for any reason, and without a cancellation fee.

However, if, at the time of your request to cancel, you are beyond the cut-off date for changes to your next order, you will still receive the delivery as scheduled, and you will be billed. The cancellation of your service will go into effect after this final delivery. Even if you have chosen to cancel your HEETS Auto-Delivery service, you can always log in to your account at any point in the future to reactivate it.

Please note:

You are always able to change, skip, or reschedule the service at your convenience.
Your HEETS Auto-Delivery service cannot be transferred or gifted.