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IQOS ILUMA Support

An IQOS ILUMA device on a table.

Instant troubleshooting

Find step-by-step solutions to any device issue.

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An IQOS ILUMA device on a rock next to an outdoor bag.
A Sunset Red IQOS ILUMA device on top of a table.

Accidental Damage Coverage for your IQOS ILUMA

If you accidentally damage your IQOS ILUMA device, we’ll replace it for free so you can continue enjoying your IQOS.

Got a question?
Find the answer in our FAQs.

See FAQs

This product is not risk free and provides nicotine, which is addictive. Only for use by adults.