Learning to use IQOS ILUMA is easy. Learn how to use and charge your IQOS, and find quick tips.
Sometimes a quick fix is all it takes. Let us help you troubleshoot your IQOS ILUMA device.
If you accidentally damage your IQOS ILUMA device, we’ll replace it for free so you can continue enjoying your IQOS.
If you are entitled for a replacement, with our rapid replacement service, you won’t have to wait too long for a new device to arrive.
Get support on holiday or a business trip. We're only a call away.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.
Want to chat?
We’re here for you in-store or at your fingertips. You choose.
Find us using
our store locator
Give us a call at
1-800-304-4033
Email us at
info@iqos.ca
Chat with an
IQOS Expert
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
