Learning to use IQOS ILUMA PRIME is easy. Learn how to use and charge your IQOS ILUMA PRIME, and find quick tips.
Sometimes a quick reset is all it takes. Let us help you troubleshoot your IQOS ILUMA PRIME device.
If you accidentally damage your IQOS ILUMA PRIME, we’ll replace it for free so you can continue enjoying your IQOS.
If you are entitled for replacement, with our rapid replacement service you won’t have to wait too long for a new device to arrive.
Get support on holiday or a business trip. We're just a call away.
We’re always improving the technology that goes into your device. To make sure you continue to get the very best experience, update your device to the latest firmware.
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Give us a call at
1-800-304-4033
Email us at
info@iqos.ca
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IQOS Expert
This product is not risk free and provides nicotine, which is addictive. Only for use by adults.
