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UPDATES FROM IQOS

Welcome to the Updates section, where you can learn the latest details about Online Orders, Retail Stores and Customer Support.

If you have any questions, please call or email the Customer Care team on 1-800-304-4033 or info@iqos.ca.

UPDATES

Smithe Q-LAB Boutique update

We have been working hard to bring IQOS closer to you than ever before by partnering with multiple retailers in Vancouver and enhancing our online platforms.

Our Vancouver Q-Lab boutique is now permanently closed, but you will still be able to enjoy personalized services and support from our Experts at a Q-Lab Corner near you.

FAQ

  1. Where can I now get support for IQOS related services similar to Q-Lab boutique?
  2. Our Q-Lab Corners are a smaller version of the Q-Lab Boutique. You can find them located inside partnering retail locations. It’s the ideal place to learn about IQOS, try it, see all types of devices, and get support from an Expert for all your needs. You can find us using the store locator on IQOS.com or search for “Q-Lab Corner” on Google and visit the location closest to you. There are 4 Q-Lab corners in the GVA today, with many more to come in the near future.

  3. Where can I now purchase:
    • HEETS-
    • You can find a retail store location near you using the store locator on our website, purchase online, or contact our customer call center at 1-800-304-4033.
    • IQOS devices-
    • You can buy devices at one of our Q-Lab corners, at select retail locations that you can find online on qlabstore.com, or through our customer call center at 1-800-304-4033.
    • Accessories-
    • You can buy accessories at one of our Q-Lab corners, select retail locations, online at qlabstore.com or through our customer call center at 1-800-304-4033.
  4. Where can I swap/exchange my device?
  5. You can swap your device by calling our customer call center at 1-800-304-4033 and then following their instructions. For any other questions, please, feel free to contact our customer call center at 1-800-304-4033.