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Welcome to IQOS Services

Silver IQOS 3 on a book next to a mug

IQOS Services will help you enjoy your IQOS device to its fullest potential. Here you'll find information on device care, PERKS and more!

IQOS packaging on a book

Care Plus

Get access to extensive support and services to enhance your IQOS experience.

A gold IQOS DUO device on an orange copybook

Self-Service Troubleshooting

Our interactive online tool to help you solve your IQOS issues.

HEETS sticks on a wooden surface.

Recycling

Recycle your used HEETS and old IQOS devices.

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This product is not risk free and provides nicotine, which is addictive. Only for use by adults.