IQOS uses revolutionary HeatControl™ Technology that heats tobacco up to 350°C, without burning it. The result? The true taste of tobacco - no fire, no smoke, no ash, and no lingering smoke smell.
2. Insert the HeatStick of your choice (filter side out) up to the silver line, tobacco side connecting over the heating blade.
3. Hold the Heating Button for 3 seconds until the green light begins flashing. When the light turns solid green, you are ready to enjoy.
4. When finished, pull the cap up and remove the HeatStick.
5. When returning the holder to the pocket charger, align the holder with the IQOS name facing out and the charging contacts down.
6. Close the hatch.
For further information, visit the “Get to Know Your IQOS” page in the Support section.
If the IQOS 3 DUO or IQOS 2.4 PLUS Pocket Charger is fully charged, you may use the Holder up to 20 times. If the IQOS 3 MULTI device is fully charged, you may use it up to 10 back-to-back sessions without recharging.
Your device needs to be stored in moderate temperature during the winter, just like your smartphone. The ideal temperature to use IQOS is 0-50°C.
Also keep IQOS away from water, direct sunlight and/or heat. Do not leave your IQOS device for an extended period of time in a hot place, such as inside a car, as the battery will deteriorate.
You must read this document carefully along with the IQOS user guide before using your IQOS device (“Device”) for the first time. This firmware licence agreement (“Agreement”) is between you ("you") and Philip Morris Products S.A.(“PMI”) and governs your use of the firmware (the software and instructions recorded in the memory) that operates with the Device ("Firmware"). No other person shall have any rights to enforce any of these terms.
If you download and install the Firmware or connect or otherwise use the Device, you are indicating that you have read and understood, and agree to be bound by, the terms of this Agreement. If you do not agree to the terms of this Agreement, you should not download the Firmware, you are not granted any rights whatsoever in the Firmware and you should not use the Device.
THESE TERMS
Licence. Subject to the terms of this Agreement PMI grants you a non-exclusive, non-transferable right to run the Firmware provided within the Device and any updated versions downloaded by you only on and as incorporated in the Device. Such a right is for domestic and private use only.
Restrictions. You must not:
- copy or distribute, sublicense, sell, lease, rent or otherwise exploit (either commercially or without charge) or transfer the Firmware (either alone or as incorporated into the Device) to any third party without PMI’s prior written consent;
- modify, adapt, alter, translate, or create derivative works from the Firmware (unless permitted to do so by law);
- decompile, disassemble, reverse engineer or otherwise derive source code, or attempt to derive source code, from the Firmware (unless permitted to do so by law); or
- allow a third party to do any of the above on your behalf.
Who owns the Firmware? The Firmware and all intellectual property rights associated with it are the exclusive property of PMI (or its licensors), except for OSS Components (which are licensed on the basis set out below). All rights in and to the Firmware not expressly granted to you in this Agreement are reserved by PMI.
Updates to the Firmware. PMI reserves the right to update the Firmware from time to time in its sole discretion, including adding, changing or removing functionalities and features. PMI is under no obligation to provide any updates to the Firmware.
Open Source Software. You understand that the Firmware may contain open source libraries, components, utilities and software (“OSS Components”). Further details of the relevant OSS Components contained in the Firmware are set out in the Appendix below. The OSS Components are provided subject to the licence terms and conditions applicable to such OSS Component (“OSS Licences”) as further detailed in the Appendix below. In the event of any conflict between the terms of this Agreement and an OSS Licence, the OSS Licence shall prevail in relation to the applicable OSS Component (only).
Export restrictions. You acknowledge that the Firmware may be subject to applicable import and export regulations, in particular in the United States and of the countries in which each party transacts business, specifically including U.S. Export Administration Act and Export Administration Regulations. You shall comply with any such laws and regulations as may be applicable.Use of data. You understand and agree that PMI may collect certain technical, diagnostic and usage data relating to the Device, including as set out in https://www.pmiprivacy.com/.
Disclaimer. The Firmware is provided "as is," without any warranty. PMI disclaims all warranties, oral or written, express, implied, arising from course of dealing or use of trade, or by law. In addition to the previous sentence, the disclaimers set out in the relevant OSS Licences shall apply in relation to the applicable OSS Component.
No warranty. Any and all other warranties, including implied warranties of merchantability, fitness for a particular purpose, title, noninfringement of third party intellectual property rights, and accuracy are expressly excluded. You shall not have the right to make or pass on and shall take all measures necessary to ensure that neither you nor any of your distributors, agents, or employees shall make or pass on any warranty or representation on behalf of PMI to any third party.
Devices are for domestic and private use only. PMI will not have liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity arising out of, or in connection with the Firmware or your use of the Firmware.
What is PMI liable for? In no event will PMI or its suppliers' total cumulative liability relating to the Firmware exceed the purchase price of the Device. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for certain incidental or consequential damages. In these instances, the exclusions set out above may not apply to you.
PMI does not exclude or limit its liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by PMI’s negligence, fraud, or breach of your consumer rights.
OTHER IMPORTANT TERMS
If you breach this Agreement, your rights to use the Firmware end. This Agreement terminates automatically if you breach any term of this Agreement. Upon the termination of this Agreement, you must stop using the Firmware and destroy all copies of the Firmware in your possession. PMI may require you to provide evidence in writing that you have complied with your obligations under this heading.
PMI may transfer this Agreement to someone else. PMI may transfer its rights and obligations under this Agreement to another organisation. PMI will contact you to let you know if it plans to do this.
You need PMI’s consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under this Agreement to another person if PMI agrees to this in writing.
If a court finds part of this Agreement illegal, the rest will continue in force. Each of the paragraphs of this Agreement operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if PMI delays in enforcing this Agreement, PMI can still enforce it later. If PMI does not insist immediately that you do anything you are required to do under this Agreement, or if PMI delays in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent PMI taking steps against you at a later date. For example, if you fail to pay and PMI does not chase you but continues to provide the Device, PMI can still require you to make the payment at a later date.
Which laws apply to this Agreement and where you may bring legal proceedings. This Agreement is governed by the laws of the jurisdiction in which the Device is sold.
Appendix
OSS
Summary:
| Component | License | Copyright |
| CMSIS | BSD-3-Clause | Copyright (c) 2009-2017 ARM Limited. All rights reserved. |
| CMSIS Device | BSD-3-Clause | ARM Limited - STMicroelectronics |
| STM32L0 HAL | BSD-3-Clause | STMicroelectronics |
Licences: :
Component: CMSIS
Copyright (c) 2009-2017 ARM Limited. All rights reserved.
BSD-3-Clause
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the
following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
- Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Component: CMSIS Device
Copyright ARM Limited – STMicroelectronics
BSD-3-Clause
Redistribution and use in source and binary forms, with or without modification, are permitted provided that
the following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
- Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Component: STM32L0 HAL
Copyright STMicroelectronics
BSD-3-Clause
Redistribution and use in source and binary forms, with or without modification, are permitted provided that
the following conditions are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution.
- Neither the name of the copyright holder nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Whenever a new firmware version is released, you should always make the upgrade to keep your IQOS up to date.
For Android users:
1. Visit the Google Play store and search for the ‘Q-Lab app’.
2. Install and open the app.
3. If you do not already have an IQOS.com account, click ‘Register’. Otherwise, log in with your existing credentials.
For iOS users:
1. Open the App Store and search for ‘Bluefy’, a Bluetooth browser.
2. Install and open ‘Bluefy’. Ensure your phone's Bluetooth is switched on.
3. Using the ‘Bluefy’ browser, visit the ‘Q-Lab app’ page on IQOS.com
4. If you do not already have an IQOS.com account, click ‘Register’. Otherwise, log in with your existing credentials.
For desktop users (Windows or Mac):
1. Visit the ‘Q-Lab app’ page on IQOS.com
2. Select an option based on your computer operating system (Windows or Mac). A desktop app/widget will be downloaded. Once complete, open and install.
3. Locate the desktop app icon on your computer navigation. For Windows users, the icon will appear on the bottom right corner of your screen. For Mac users, the icon will appear on the top navigation bar. Double click the icon to open the app.
4. If you do not already have an IQOS.com account, click ‘Register’. Otherwise, log in with your existing credentials.