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Frequently Asked Questions

HEETS Basics

What are HEETS HeatSticks?: HEETS are specially designed tobacco sticks that are intended for exclusive use with the IQOS device. HEETS are inserted into the IQOS holder and heated to a temperature of 350ºC so that you can enjoy the real taste of tobacco, without smoke, fire and ash.
Do HEETS contain nicotine?: Yes, HEETS contain nicotine, which is addictive. Nicotine is naturally present in the tobacco used in HEETS. It is released in the vapour that is generated during IQOS usage.
How many HEETS flavours are there?: 4 HEETS tobacco flavours are available across Canada (Birch, Elm, Oak and Sequoia), with an additional 2 flavours (Teak and Cypress) available in British Columbia. Explore your perfect flavour here
Do HEETS last as long as cigarettes?: HeatSticks are specially designed to fit in to the IQOS Holder. They may be smaller in size than a cigarette, but that doesn't mean their duration and your tobacco satisfaction will be shortened.
In fact, IQOS and HEETS are carefully designed to provide you with tobacco satisfaction and duration similar to what you receive from cigarettes, with each HeatStick lasting up to 14 puffs or 6 minutes on average.
Longer, gentler puffs and breaks in between would extend the duration and increase satisfaction from your HEETS. Drawing too often and too deeply can cool the blade, which will produce less vapour and shorten the duration of your HEETS.
I have trouble inserting HEETS into my IQOS device – what should I do?: First, check if the tobacco portion from a previous HEETS is stuck in your cap. Then, using the pin from the IQOS Cleaner, gently push the tobacco portion out.
We recommend cleaning your device after every 20 HeatSticks to maintain optimal taste and device performance.
How long does an unopened carton of HEETS last?: The printed date on your HEETS carton represents the manufacturing date. Your HEETS will retain optimal taste and performance for approximately 9 months after that date.
I think my HEETS are faulty – can I return them?: We’re sorry to hear you’re experiencing issues with your HEETS! For assistance, please reach our Care Team through Live Chat, Mon – Fri 10AM to 10PM EST & Sat 11AM to 6PM EST. Or email us at info@iqos.ca.
What carton sizes are HEETS available in?: All HEETS tobacco flavours are available in carton sizes of 54 and 180 HeatSticks. HEETS 160s and 50s will no longer be available once current quantities are sold out.