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Welcome to
IQOS Care

IQOS Care Plus

Extended support services for IQOS users.

Troubleshooting And Self-Diagnosis

We are here to help. Get the support you need to solve issues with your IQOS.

Frequently Asked Questions

HEETS

Do HEETS last as long as a cigarette?
IQOS and HEETS have been carefully designed to provide you with tobacco satisfaction and duration similar to the one you get from cigarettes. With each HEETS tobacco stick on average lasting up to 14 puffs or 6 minutes.
Tips to make your HEETS experience last longer?
IQOS carefully monitors the temperature and number of puffs of each HEETS stick to ensure an optimal balance between stick heating temparature and duration, all to provide you with a consistent tobacco taste from HEETS.

Longer and gentler puffs would extend the duration and increase satisfaction from your HEETS.

The blade within your IQOS needs some time to heat the tobacco to the optimal temperature. This is why taking longer breaks between puffs would help to deliver a consistent taste experience from your HEETS.
HEETS sticks are small. Does that mean they won't last as long as a cigarette?
IQOS and HEETS were designed to provide you with tobacco satisfaction similar to the one you get from cigarettes. On average the usage duration of HEETS is similar to one of cigarettes and can last up to 6 minutes or 14 puffs.

HEETS sticks have been specially designed to fit in to the IQOS holder. They may be smaller than cigarettes, but that doesn't mean their duration and your tobacco satisfaction will be shortened. If you take longer, gentler puffs, with longer breaks between them your HEETS will last up to 6 minutes, or 14 puffs.
Are HEETS as satisfying as a cigarette?
IQOS and HEETS were designed to provide you with tobacco satisfaction similar to the one you get from cigarettes. On average the usage duration of HEETS is similar to one of cigarettes and can last up to 6 minutes or 14 puffs.