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Frequently Asked Questions

HEETS Basics

HEETS are specially designed tobacco sticks that are intended for exclusive use with the IQOS device. HEETS are inserted into the IQOS holder and heated to a temperature of 350ºC so that you can enjoy the real taste of tobacco, without smoke, fire and ash.
Yes, HEETS contain nicotine, which is addictive. Nicotine is naturally present in the tobacco used in HEETS. It is released in the vapour that is generated during IQOS usage.
3 HEETS flavours are available across Canada, within an additional 2 flavours available in British Columbia.
Explore your perfect flavour here (https://ca.iqos.com/en/product/discover-iqos/heets).
HeatSticks are specially designed to fit in to the IQOS Holder. They may be smaller in size than a cigarette, but that doesn't mean their duration and your tobacco satisfaction will be shortened.
In fact, IQOS and HEETS are carefully designed to provide you with tobacco satisfaction and duration similar to what you receive from cigarettes, with each HeatStick lasting up to 14 puffs or 6 minutes on average.
Longer, gentler puffs and breaks in between would extend the duration and increase satisfaction from your HEETS. Drawing too often and too deeply can cool the blade, which will produce less vapour and shorten the duration of your HEETS.
First, check if the tobacco portion from a previous HEETS is stuck in your cap. Then, using the pin from the IQOS Cleaner, gently push the tobacco portion out.
We recommend cleaning your device after every 20 HeatSticks to maintain optimal taste and device performance.
The printed date on your HEETS carton represents the manufacturing date. Your HEETS will retain optimal taste and performance for approximately 9 months after that date.
We’re sorry to hear you’re experiencing issues with your HEETS! Please contact the IQOS Care Team for assistance at 1-800-304-4033. We are available Mon- Fri 10am-10pm & Sat 12pm-8pm EST.