1. Press and release the device button
2. The Battery Status lights will turn on and indicate the level of charge

It takes approximately 75 minutes to fully charge the IQOS 3 MULTI device from an electrical outlet with an IQOS AC Power Adaptor and USB cable.

Press and hold your device button for 10 seconds and then release. The lights will fade in and out to confirm a reset.

IQOS 3 MULTI vibrations are activated in the following situations:
- At the start of a heating session (once you press the Holder Button to start) - one vibration
- When the device is ready to be used – two vibrations
- When the heating experience is nearly complete (30 seconds prior to the end of the tobacco session) - two vibrations

White light indicates that the IQOS 3 device is performing various operations, like charging, resetting, ready to use, fully charged, etc.
Red light (steady or blinking) indicates that there is a device error. Please visit the Self-service Troubleshooting section on the Support Page for device troubleshooting.
Still no luck? Our Care Team is happy to assist you at 1-800-304-4033.