How do I update my details?
You can make changes to your address, contact details and payment method at any time in the “My Details” section of the dashboard.
However, please be aware that any changes made to your order after the cut-off date each month will not take effect until the following month’s delivery, as your order will have already been processed and sent out for shipping.
Can I make changes to my service?
You will always be able to edit any aspect of your regular service anytime you need, right up until the cut-off date each month. This date will always be visible at the top of the dashboard.
You can change flavours or quantities (up to the maximum number of units), or add new product types, by going to the “My Order” section of the dashboard. Changes to your delivery address, including your phone number and payment method, can be done in the “My Details” section.
If you make changes to the items in your order or your delivery address and don’t make any changes afterwards, this will become your standard order, delivered to you at the same address each month.
There is no limit to the number of times you can change your order or delivery details, so long as you make any revisions before the cut-off date each month.Please note:
- To find out about making changes to your delivery date, or skipping a delivery, please see the delivery section below.
- If a delivery is in the process of being shipped, it will still be delivered on schedule, and you will be billed as usual.
Is there a fixed commitment period?
There is no fixed commitment period for Auto-Delivery. It is simply an ongoing delivery arrangement, which you are free to revise or cancel at any time.
Please see the terms and conditions for further details.
How do I cancel my service?
You are free to opt out of Auto-Delivery at any time, for any reason, and without any cancellation fee.
However, if you cancel after the cut-off date, your order will still be delivered and billed as usual. The cancellation of your Auto-Delivery service will take effect afterwards. No other payments will be due.
If you change your mind about cancelling your service, you can log back into your account at any point in the future to reconfigure your standard order and reactivate it.Please note:
- If you wish to return any unopened items, you will be able to do so in line with our standard returns and refunds policy.
- Your Auto-Delivery service cannot be transferred or gifted.
Can I track my order?
Once your order has been packed and dispatched for delivery, it will be added to the “My Orders” section of your dashboard. We will also email you your order details.
Is it possible to skip or reschedule a delivery?
We understand that sometimes plans change, and you may not be able to receive your next delivery as scheduled. You will always be able to reschedule or skip your order. Go to the top of your dashboard, where the details about your next delivery are displayed.
You can reschedule your next delivery to a more convenient time by either bringing the date forward by up to a week or delaying it by up to a week. You will need to request this before the cut-off date for that particular order (subject to availability). Any subsequent deliveries will still be delivered according to your normal schedule.
If you need to push your next delivery date out for longer, you can skip the delivery for up to a maximum of 90 days. Once your designated deliveries have been skipped, your service will then automatically resume as planned, based on your current standard order and schedule.
Alternatively, you can choose to change your future delivery date by selecting a new date range each month in the “My Order” section of your dashboard.Please note:
- If your request is after the cut-off date for your next delivery (which means it is already in the process of being shipped), it will still be delivered on schedule, and you will be billed as usual You will be able to skip the next delivery.
Why didn’t I receive my delivery?
If your delivery hasn’t arrived for any reason, we will always notify you and let you know what needs to be done to receive your current order or resume service.
If there has been a problem with payment, your current delivery and future deliveries cannot ship until the payment issue has been resolved by updating your payment details. Your Auto-Delivery service will resume once the payment has been successfully made.
If your delivery address is no longer current or contains an error, you will also need to update your details so that future deliveries can be successfully sent to you.
In the unlikely event that one of our products is temporarily out-of-stock, your entire delivery will be on hold until we can successfully ship your order in full. In this case, we will inform you of any delays as soon as possible. Alternatively, you may wish to choose a different product or flavour.
Which payment methods can I use?
You can pay with Visa, Mastercard, or Amex, and you can change your payment method when you wish.
If the payment details you have on file are due to expire, you will receive a notification on your account and by email, asking you to update your payment information.
If your details are not correct when your order is processed for delivery and payment fails, your order cannot be sent to you until payment is resolved.
How often do I pay for my Auto-Delivery?
Payment is made each month (according to the frequency of your deliveries) and is processed as each order is being prepared for shipping.
If you change your delivery date, your payment date will change accordingly.
You can check your delivery dates and the cut-off date for editing your order when you log in to your account and view your dashboard.
Will my delivery price change?
Any updates or revisions you make to quantities, types of products, and possibly even flavours may change the price of your recurring delivery. This is at RBH’s sole discretion.
If there are ever any revisions to shipping costs, we will notify you before implementing any changes.