WELCOME TO IQOS.COM

This website contains information about smoke-free products. To enter the site we need to confirm you are an adult in Canada who would otherwise continue to smoke or use nicotine products.
PMI smoke free products are not an alternative to quitting and are not designed as cessation aides.
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IQOS Multi in Velvet Grey and HEETs Oak IQOS Multi in Velvet Grey and HEETs Oak

WE'VE ALWAYS GOT YOU COVERED

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A BETTER, CLEANER CHOICE


When you eliminate smoke and ash by heating tobacco rather than
burning it, the benefits of IQOS become clear.

  • Icon for no lingering smoke smell NO LINGERING SMOKE SMELL
  • Icon for smoke free tobacco SMOKE-FREE TOBACCO
  • Icon for less stain on teeth and fingers MINIMIZES STAINING OF *TEETH & FINGERS
  • Icon for real tobacco taste REAL TOBACCO TASTE
  • Icon for HEETs affordability MORE AFFORDABLE THAN CIGARETTES
  • Icon for no messy ash NO MESSY ASH

*If teeth are already stained, switching to IQOS will not reverse the color of those stains. (Source: non-clinical laboratory study conducted in Switzerland with human teeth and the most widely used dental composites. Contrary to real world conditions, teeth were not exposed to other staining substances such as coffee, tea or wine, which may influence the results.)

IQOS SAVINGS CALCULATOR


Use our calculator to find out just how much money you’d save each year by making the switch to heated tobacco.
With IQOS, it pays to choose better!

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Though usage patterns may vary, projected savings are realized assuming your consumption of HEETS remains consistent with your current cigarette consumption.Comparison is based on average Ontario post tax price of HEETS and a pack of twenty cigarettes.

Your Yearly Savings

$ 0

*If you’re a smoker who smokes 11 cigarettes a day, you’ll save on an average a $1,000 a year if you switch completely to HEETS.

*The assumption is based on the average weighted price of $12.06 (incl. tax) for a pack of twenty cigarettes and the average daily Ontario consumption of 11.4 cigarettes. Source: CSD and GCTSONE October 2019.

IQOS Customer Support


We want your IQOS experience to be the best it can be. We’re always here for you with advice,
troubleshooting and customer support that fits your needs.

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Website Live Chat

Chat with an IQOS Expert to get your questions answered instantly.

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Social Media

Check out our social media channels for essential updates and product info.

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Call Us

For questions about orders, please contact Customer Care at 1-800-304-4033.

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Enjoy an enhanced IQOS experience with our IQOS Care Plus program, which gives you access to
a range of extended benefits, special offers and support.

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IQOS Coach

Our friendly Coaches are ready to help you get the most out of your IQOS.

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Warranty/Accidental Damage Coverage

Receive a replacement if you accidentally damage your IQOS device.

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Rapid Replacement

Get your device replaced fast, so you can always enjoy IQOS moments.

AVAILABLE NO MATTER WHERE YOU LIVE


With 24/7 online ordering, dedicated stores, and retailers across Canada,
it’s never been easier to access the smoke-free benefits of IQOS

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Online Shop

Get IQOS products delivered right to your door.

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Q-Labs & Q-Corners

Your destination for the ultimate IQOS shopping experience.

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Convenience Stores

Restock on your favourite HEETS without missing a beat.

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