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This website is intended for Canada, click below to be redirected to your country of origin
CONTINUE
WE'VE ALWAYS GOT YOU COVERED
Complete all 4 modules and complete your IQOS account registration to receive your $25 e-transfer payment.
IQOS SAVINGS CALCULATOR
Use our calculator to find out just how much money you’d save
each year by making the switch to heated tobacco.
With IQOS, it pays to choose better!
Tell us about you
Q1
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The price you have entered is too low. Please choose a value above $7 and retry
The price you have entered is too high. Please choose a value below $20 and retry
Q2
The amount of cigarettes per day you have entered is too high. Please choose a value under 200 and retry.
Though usage patterns may vary, projected savings are realized assuming your consumption of HEETS remains consistent with your current cigarette consumption.
Comparison is based on average Ontario post-tax price of HEETs Ultra Value Bundle (3x180 HeatSticks), and a pack of 20 cigarettes
*The assumption is based on the average weighted price of $12.06 (incl. tax) for a pack of twenty cigarettes and the average daily Ontario consumption of 11.4 cigarettes. Source: CSD and GCTSONE October 2019.
IQOS Customer Support
We want your IQOS experience to be the best it can be. We’re
always here for you with advice,
troubleshooting and customer support that fits your needs.
Website Live Chat
Chat with an IQOS Expert to get your questions answered instantly.
Social Media
Check out our social media channels for essential updates and product info.
Call Us
For questions about orders, please contact Customer Care at 1-800-304-4033.
Enjoy an enhanced IQOS experience with our IQOS Care Plus
program, which gives you access to
a range of extended benefits, special offers and support.
IQOS Coach
Our friendly Coaches are ready to help you get the most out of your IQOS.
Warranty/Accidental Damage Coverage
Receive a replacement if you accidentally damage your IQOS device.
Rapid Replacement
Get your device replaced fast, so you can always enjoy IQOS moments.
AVAILABLE NO MATTER WHERE YOU LIVE
With 24/7 online ordering, dedicated stores, and retailers
across Canada,
it’s never been easier to access the smoke-free benefits of
IQOS
Online Shop
Get IQOS products delivered right to your door.
Q-Labs & Q-Corners
Your destination for the ultimate IQOS shopping experience.
Convenience Stores
Restock on your favourite HEETS without missing a beat.