Our self-diagnostics tool makes it easier to identify device issues.

In a few simple steps, you can find self-serve solutions for the most common issues.

Accessible through the IQOS website, the online device diagnostic tool is available in the support and service category.

How to resolve your issues with the Online Diagnostic Tool:

1. Access the Diagnostic Tool:
   Start by visiting the IQOS website.
   Look for the troubleshooting or support section on the website which will lead you to the online diagnostic tool.
2. Identify the Issue:
   The diagnostic tool prompts you to select the specific problem you’re experiencing from a list of common issues.
   
   Whether it’s a charging problem, device heating irregularities, or connectivity issues, pinpointing the issue is the first step towards a resolution.
3. Follow the Guided Steps:
   Once the problem is identified, the diagnostic tool guides users through a series of step-by-step instructions to address the issues.
   
   These instructions will include checking connections, cleaning the device, or performing a reset.
4. Troubleshooting with Confidence:
   Armed with clear instructions, you can troubleshoot your IQOS device confidently.
   
   The diagnostic tool provides reassurance and clarity, empowering you to resolve issues independently.
5. Seek Further Assistance if Needed:
   In some cases, troubleshooting through the online diagnostic tool might not resolve the issue.

In these instances, you are directed to additional support, such as contacting customer service or visiting a nearby Q-Lab store for personalized support.

While encountering issues with your IQOS device can be frustrating, most problems can be resolved quickly through troubleshooting.

By understanding the fundamentals of your device and following simple maintenance practices, you can ensure that IQOS continues to deliver a satisfying and smoke-free experience.

Important information: This product is not risk free and provides nicotine, which is addictive. Only for use by adults.