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IQOS Social Media Accounts: Rules of Engagement


It is likely that you have been likely redirected here from one of our official IQOS social media sites, particularly from one of our IQOS Customer Care pages on Facebook or Twitter or IQOS brand communication accounts on Instagram, as applicable, jointly to be referred to hereinafter as “IQOS Pages”.

The IQOS Pages are intended for adult smokers who want to continue tobacco products and adult IQOS users residing in Canada market and by engaging with our IQOS Pages You confirm You are fulfilling these criteria.

Who we are?

We are a member of the Philip Morris International (“PMI”) group of companies. We have identified ourselves to You, and given our contact details, in the website where these rules of engagement (“Rules”) are published or on the respective IQOS Page accordingly.

How do you accept these rules of engagement?

By using any of our IQOS Pages, You agree to comply with these Rules. You also agree to comply with any other applicable platforms specific terms of use (e.g. Facebook’s Statement of Rights and Responsibilities, Instagram’ Terms of Use, Twitter’s Terms of Use, etc.).

Good Conversion Practices and Our Duty to Inform

Before we tell what You shouldn’t do on our page, here are some things You should know about IQOS:

RBH offers a smoke-free product. Our vision is that we want that smoke-free products can one day replace cigarettes.

  1. Cigarette smoking causes serious diseases and is addictive. Without question, the best decision any smoker can make is to quit tobacco and nicotine use altogether.
  2. RBH’s smoke-free product is for adults who would otherwise continue to smoke or use other nicotine products.
  3. We do not offer RBH’s smoke-free product to people who have never used tobacco or nicotine products or who have quit using tobacco and nicotine products. Our smoke-free product is not an alternative to quitting and is not designed as a cessation aid.
  4. RBH’s smoke-free product is not risk-free and contains nicotine, which is addictive.
  5. We support our adult smoke-free product users in their journey to full conversion through education and guidance.
  6. For consumers to experience the benefits of a smoke-free product, they must switch completely and abandon smoking permanently.
  7. Minors should not use tobacco or nicotine in any form.
  8. Pregnant women, diabetics and people with heart problems should not use any tobacco or nicotine product.

Your Contribution

We’ll regularly monitor the IQOS Pages, responding to and passing on as many useful recommendations as we can. We are glad you are here and expect feedback and passionate conversations but let’s keep it clean and positive.

1. You are responsible for the content You post on this page and we reserve the right to remove any postings that contain:

  • Offensive or violent language
  • Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
  • Links or comments containing sexually explicit content material
  • Violations of copyright or intellectual property rights
  • Spam, link baiting or files containing viruses that could damage the operation of other people’s computers or mobile devices
  • Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
  • Commercial solicitations or the promotion of a competitor
  • Confidential information or trade secrets
  • Impersonate any person or organization

2. We reserve the right to ban or block a user posting content as described above and for a pattern of inappropriate postings or as otherwise deemed necessary by us, or remove any posts on our IQOS Pages, if we do not think that a post complies with these Rules or any other applicable platform-specific terms of use. And we shall be under no obligation to notify You of any such decision.

Remember, posts from You or other people do not necessarily represent the views of Philip Morris International. We do not have responsibility for any content or links shared by You or other people. If you want to share this page or its content with Your own community, please, make sure the people who see your posts are legal age smokers or adult IQOS users.

LIABILITY AND DISCLAIMERS

YOUR USE OF OUR IQOS PAGES IS AT YOUR SOLE RISK. OUR SOCIAL MEDIA SITES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WHERE POSSIBLE, WE MAY RESTRICT YOUR ACCESS TO OUR IQOS PAGES OR ANY FEATURE OR PART OF THEM AT ANY TIME. WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIAL ON OUR SOCIAL MEDIA SITES IS NONINFRINGING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT OUR SOCIAL MEDIA SITES WILL BE SECURE; OR THAT INFORMATION ON OUR SOCIAL MEDIA SITES WILL BE COMPLETE, ACCURATE OR TIMELY.

IF ANYONE BRINGS A CLAIM AGAINST US RELATED TO YOUR ACTIONS OR CONTRIBUTIONS, YOU WILL INDEMNIFY AND HOLD US HARMLESS FROM AND AGAINST ALL DAMAGES, LOSSES, AND EXPENSES OF ANY KIND (INCLUDING REASONABLE LEGAL FEES AND COSTS) RELATED TO SUCH CLAIM.

TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, YOU UNDERSTAND AND AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR ANY OTHER DAMAGES RELATING TO OR RESULTING FROM YOUR USE OF OR INABILITY TO USE OUR SOCIAL MEDIA SITES. THESE INCLUDE DAMAGES FOR ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAYS, COMPUTER VIRUSES, YOUR LOSS OF PROFITS, LOSS OF DATA, UNAUTHORIZED ACCESS TO AND ALTERATION OF YOUR TRANSMISSIONS AND DATA, AND OTHER TANGIBLE AND INTANGIBLE LOSSES. THIS LIMITATION APPLIES REGARDLESS OF WHETHER THE DAMAGES ARE CLAIMED UNDER THE TERMS OF A CONTRACT, AS THE RESULT OF NEGLIGENCE, OR OTHERWISE, AND EVEN IF WE OR OUR REPRESENTATIVES HAVE BEEN NEGLIGENT OR HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Data Privacy

If You do provide us with any personal data on IQOS Pages, we will process it in accordance with the privacy notice which is available here.

Changes to these Rules

We may amend these Rules from time to time without any notice. We encourage You to check these Rules each time You access and use our IQOS Pages in order to stay up-to-date. If you then continue to use the IQOS Pages, your use will mean you accept the updated Rules. The date at the top of this page shows when these Rules were last updated.

Jurisdiction

The laws of Switzerland govern this Rules and Your use of our IQOS Pages, and You irrevocably consent to the exclusive jurisdiction of the competent courts located in Lausanne, Switzerland, without regard to any international conflict of law provisions, and to the exclusion of the 1980 U.N. Convention on Contracts for the International Sale of Goods.

Right to Assign, No Waivers, Severability

PMI may assign its rights and duties under these Rules to any party at any time without notice to You, unless notice to You is required by applicable law, but this will not affect Your rights or our obligations under these Rules.

Our failure to insist upon or enforce strict performance of these Rules is not a waiver of any of these Rules or PMI’s rights. Users should always assume these Rules apply.

If any provision in these Rules is held invalid or unenforceable, the remainder of these Rules shall continue to be enforceable.

Thanks for reading. Please enjoy our community!

Notes on revision:

Last modified on Mar 10, 2020.