Welcome to
IQOS Care


Get to Know Your IQOS
New to IQOS or need a refresher? Follow these easy video tutorials to get started.

Self-service Troubleshooting
Our interactive online tool to help you find out what’s wrong with your IQOS.
Frequently Asked Questions
Additional Support

Live agents are here to chat
Mon – Fri: 10AM to 10PM EST
Sat: 11AM to 6PM EST

Email us your inquiry 24/7

Give us a call at 1-800-304-4033
Mon – Fri: 10AM to 8PM EST
Sat: 11AM to 6PM EST