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New to IQOS?

Give your IQOS device a check-up

We are constantly on the lookout for ways to improve your IQOS experience, which is why we optimize the firmware on your devices from time to time. Just like you do with your smartphones and other electronics, upgrading to the latest software ensures that your device is up to date and performing at its best.

If you would like to get the best experience from your IQOS 3 DUO, upgrade to the newest firmware today!

How do I get a firmware upgrade?

You can upgrade your IQOS quickly and easily using the Q-Lab app. Find instructions on how to download the correct app version for your device here. Alternatively, visit a Q-Lab store for additional assistance.

Should I upgrade my Charger, Holder or both?

Always update both to the highest firmware version available. Make sure the Holder is inside the Charger for them to update at the same time.

Will I need to upgrade the firmware on a newly purchased device?

Depending on when the latest firmware was released, your device may require an update to a newer version. The Q-Lab app detects any available updates, otherwise you can contact Care Team via Live Chat to find out.